Nordstrom Cafe in San Jose

The ladies in the lingerie department are helpful! I walked out with properly fitted bras. I was measured and handed multiple bras to try on... this hands on customer service is not for the bashful... but they're professional and competent.

After being ignored by one sales clerk in the men's shoe department, David in women's shoes was great! Extremely helpful, knowledgeable, and an overall cool guy! I just wish I had got the name of the woman in the men's shoe department.

Always a nice place to shop at or browse around in. There is a great restaurant inside and a cafe at the mall entrance. We bring our little dog in with us to help cheer up everyone we encounter. Good place for the whole family.

Very limited stock in any category. Store is clean, well maintained and spacious. I wish they had more inventory though.

Its ridiculous, they have this event going on that if you wish to purchase items , you have to buy it with Nordstrom credit card and if you don't have it they don't sell.it to you .who would do such a thing during Covid ????

Friendly workers, great selection in brands from low to high prices. Never pay full price. If the brand you like had a product on sale, they will price match! Just have proof. If you don't like being helped when you're shopping, just know that workers earn by commission.

Affordable and good foods! I like it!

Good trendy place but I found some products a touch more expensive than they were at Macy's

In recent years this retailer has fallen in product selection and quality. While customer traffic is imperative to the company it appears that their playing to the lowest common denominator. For example their departments for women's apparel use to be well defined and now they've contaminated the quality selection for a trash inventory. I was interested in fine jewelry this season for my wife and daughter and was unable to find a well designed product that was worth the price. The customer service this retailer touts and which is supposed to justify its suppositly up scale product line is less than stellar and does not offer value to money.

Quite a nice Nordstrom, with many known brands of clothing, shoes for both men and women. Even has a noodles bar inside on the second floor, next to women's clothing, which I personally think is a bad idea because all that cooking smell gets in all those nice clothings. Varieties are there!

A bit more upscale than your average department store, Nordstrom's has a large variety of designer brands, good selection, and a helpful staff. This is a large store so give yourself plenty of time to complete your shopping expedition. If you want Nordstrom items at a lower price there is a Nordstrom Rack Outlet located at the Westfield Oakridge Mall.

It's has super collection of dress but the price is little high according to me

Empty, employee's are rude not if covid19 Has changed her attitude but not okay to customers in general

Great mall with variety of high end retailers. Doing their best to keep social distancing. Food court is open for take-out only.

Love Nordstrom. Incredible merchandising, you can see the love and thought that went into every display - great for sparking imagination. Topped off by almost always exceptional staff who are willing to go the extra mile. A lovey noodle bar for you to take a break from your shop till you drop regimen!

While passing through the mall I noticed a small food spot inside Nordstrom and decided to stop. Well it was great. I had been wanting noodles and got exactly that. Now it was cheap it was very good. I’d recommend not getting the boiled eggs because they were not fully cooked. Definitely worth the stop

Great collection but looks like their price tags are always printed in reverse

Got some pants from here best quality I've ever bought.

One of my faves to shop at how we could be a bit tidier.. Anyway good experience and nice employees.

Tons of great food, stores, excitement. Always a fun time

Decent Nordstrom with all the usual departments and products. Situated inside Valley Fair abd accessible from both floors. They had the shirts my husband was looking for, and some good gift ideas, plus the cosmetics Dept on the ground floor is well stocked, although of course there is a small enough Sephora in the mall too.

Los of good stuff here! Had lunch, saw a movie, bought comics, and visited Hallmark store! Fun!

One of the better Nordstrom's in the Bay Area. The one in Palo Alto really is the worst one in my opinion. Friendly and helpful staff here everytime I visit. They also have a better selection here as well compared to some other locations in the area.

Like this store, attractive merchandises, I'm a loyal customer. The price is on the high side, I usually wait when they are on sale.

Never had better service. Sabrina was amazingly helpful with picking my outfit for my brother's wedding.

Had a gentleman named Justin give us excellent assistance with finding some water proof shoes.

Every time I shops here for men's clothes I think I can help myself, but true confession, their sales staff knows what fits better than I do! Consistently reliable to get it right.

Selection and service is aight. Been to better nordstrom's

There return policy states you can return used shoes if not happy and mine are falling apart and the told me no. What part of the policy didnt make sense?

Good experience Always, good service, i love thai store. Tje personal is just amazing.

It's a fine store! Plenty of variety, high quality, and good service. I also love the fact that you can sneak into the second level from the parking structure adjacent to the mall. It makes getting in and out of mall all that much easier especially when there's a lot of people and traffic.

Nicely laid out store with a good selection. Clothes can be a bit overpriced, but the quality is generally decent. I bought a pair of Skechers shoes here which looked nice and worked well for about 6 months before breaking. Not too crowded and generally a nice shopping experience.

Georgette in lady's handbags is awesome. Great service.

This is a great mall and many upscale stores here too.All your needs in one stop.

I expected a great service based on the reputation of Nordstrom and the processHowever I felt the staff were impolite and in rush. Quality of the alterations went great either. I had better experience with other Nordstrom branches.

Had a great shopping experience at Jo Malone London-Valley Fair Mall. Their client service is superb! Courteous and professional. Specially Kathleen! A consumer comes back for the product they love but a good experience with the client services plays a good part. Happy here! 😊

I LOVE Nordstrom and Norsdrom Rack.I buy my suits, ties, slacks, socks. My wife buys here clothes here too.Customer Service is the best in retial. Buying shoes, clothes, jewelry or sunglasses? Customer Service will pamper and coordinate all buys.Always an awesome experience.Finish off the shopping experience by eating at Bazile Cafe - make sure to order the special fries 🍟 with special sauce and a cocktail 🍹

Loved it. I was here around Black Friday sales time. Their approach to customers was very good

This store has recently been remodeled. They've also reorganized everything and the selection got better. They're still remodeling the mall so parking is a bit of a pain. Not my favorite place to shop but my wife can't get enough so they must be doing something right.

Great customer service.

Supportive and helpful staff with limited access some stores require appointments

I bought leather hand bag of norstorm which is very good for 99$on sale. Good. Very good quality lovers will go here.

Excellent selection of designer brand stuffs and great customer service. Their return/exchange policy is one of the best. There are nice restrooms and family rooms inside as well as elevators.

I love the Nordstrom in Santa Clara. Friendly store associates and always asking if they can help this is true in the shoe department. But in Jewelry and make up department is totally opposite. Store associates are busy grouping and talking ignoring the customers. I have waited infront of them to pay for the earings they just kept talking chatting as if I am invisible. It took them a long time to check me out because they have to finished what they are talking about. It wasn't even business related. I complained to the store manager! I hope these women stopped chatting and take care of customers!

Aunt Annie and Nordstrom's can't beat that combination. Great mall with excellent food court.

Exceptional customer service and great product offerings. I came here to buy a suit and a pair of dress shoes with my whole family, wife, two kids, and a baby. Sales representative was so patient, and helpful! Not that I buy suits very often, but if and when I need a suit again I will be back here.Afterwards, I went to the shoe department to find a pair of wide dress shoes. The sales person helping me was also super helpful. Although he told be up front they did not have exactly what I wanted, he helped me size up in a few different brands just so when I do eventually buy some online I can order the correct size then, even knowing there was little to no chance that I would buy a pair of shoes from him.Great experience and I will be coming back!

It’s all right. Nice stock with ok prices.

Good finds but not the best I’ve been to

Really like having a personal shopper, best way to get a wardrobe update!